Privacy Policy
SHS Inspector Tools, LLC (“Company,” “we,” “us,” or “our”) is committed to safeguarding the privacy of users (“you” or “your”) who access and use the SHS Inspector Tools application (“App”). This Privacy Policy explains the types of information we collect, how we use it, and the rights you have concerning your personal information. By using our App, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information from and about users:
- Personal Information: Data such as your name, email address, phone number, and company information, which you provide when creating an account.
- Geolocation Data: Information collected from your device when using routing services, which rely on third-party services like Mapbox.
- Inspection Data: Information you input regarding inspections, such as dates, reports, and scheduling details.
- Payment Data: Billing information, including payment method and transaction details, used for subscription payments.
- Technical Data: Information automatically collected about your device and usage, such as IP address, browser type, and usage patterns.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: We use your data to enable features such as scheduling inspections, routing inspectors, processing payroll, and managing tasks.
- To Process Payments: Your payment data is used solely for subscription management and related transactions.
- To Improve the App: We analyze technical data to optimize the performance, usability, and reliability of the App.
- To Communicate with You: We may use your contact details to send important notices about your account or changes to the App.
- To Comply with Legal Obligations: We may use your data to comply with legal or regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information under the following circumstances:
- Service Providers: We work with third-party service providers, such as payment processors, hosting platforms, and routing services (e.g., Mapbox). These providers have limited access to your data and are required to protect it.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transactions: If we undergo a business transaction, such as a merger or sale, your data may be transferred as part of the agreement.
4. Data Retention
We retain your personal data for as long as necessary to provide our services or comply with legal obligations. After your account is deactivated, we will retain your information for at least one year, unless a longer retention period is required by law. Data is stored securely in a MongoDB database.
5. Your Rights
You have the following rights concerning your personal data:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccuracies in your data.
- Deletion: You can request the deletion of your data, subject to legal and operational constraints.
- Opt-Out: You may opt-out of marketing communications or limit certain types of data collection.
6. Data Security
We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no security system is impenetrable, and we cannot guarantee the security of your data. You are responsible for maintaining the confidentiality of your account information.
7. Third-Party Services
Our App integrates with third-party services, such as Mapbox, Twilio, QuickBooks, and others. Your use of these services is subject to their respective privacy policies, and we recommend reviewing them separately. We are not responsible for the privacy practices of third-party providers.
8. Children's Privacy
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal data from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will notify users by posting the revised policy in the App or sending an email notification. Your continued use of the App after such changes constitutes your acceptance of the revised policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us